Uverly - New York, New York

felix H.

I bought a diamond lock for my Cuban chain, specifically the "13mm diamond sliding triple box lock", and I must say that it is a beautiful piece and of very good quality, and honestly this type of lock is much more secure than many types of diamond locks I have seen.This lock has two types of security system, and not one,like the traditional diamond lock that most jewelry stores have. In addition to Uverly having good customer service, they answered all of my questions before and after purchasing the lock.

Anni

Uverly customer service was great at responding to my questions. Originally I received the wrong necklace, but we were able to painlessly exchange it and I am pleased with the end result.

I purchased the 16 inch heavy cable link in 4.5 mm 14k rose gold. Only small complaint is that the clasp attachment is a tiny jump ring so it’s difficult to hook on to, but I can clip it onto the cable link so it’s not a dealbreaker.

Their packaging is very nice also, and I appreciate the certificate of authenticity.

James P.

I seen some negative reviews about this company. Decided to give them a shot anyway have now bought a 4 mm rope bracelet and a 2 mm rope chain without any issue takes them a few days to ship it out but once it does, it came in one day prices are also probably the most competitive that I found online for rope chains will Be doing business again

John B.

Came across Uverly when shopping for my 14k Miami Cuban. Customer service was excellent; responded to my email quickly and were very helpful. I've had the chain now for a few years, and the box lock has held up perfectly fine. They shipped my chain USPS Priority which required a signature upon delivery, which I appreciated. If you're questioning if Uverly is legitimate, yes they is my bohay 🤘💪🍻

Jillian B.

Heard positive reviews from a reviewer on youtube. Paid a very good price for a new, stunning, well-crafted, 18k yellow gold miami cuban link bracelet.

I appreciate the phone service. Had an issue where the package wasn't delivered on the day it was supposed to. I had made a mistake on my end by paying UPS Next Day Air, realizing that I wouldn't be home the entire day it was supposed to arrive. The representative worked with me to look up authorized hold for pickup locations. The one closest to me had very poor reviews and rating, so I chose shipping on the day I was not home after 4pm. The next day, I sent a message via "chat" at around 3:15 PM asking if the item will ship, and the representative assured me that the package would be shipped by 9pm that night and it would arrive the following day. The following day I noticed the label was just created and the ups customer service representative said it wasn't delivered to them to ship. I called Uverly a few times, and the person via "chat" told me they'd give me a call after a few hours. After a few hours and a few calls to them, the rep picked up and I expressed that the package wasn't shipped the day they said and I wanted a full refund or a partial refund on shipping, and requested them to ship it that day. They informed that, due to inclement weather, the truck did not pick up the packages for shipment. They said they could give a full refund but it would be delivered within 3-4 business days. They wouldn't give partial refunds. After a bit back and forth with the representative and asking for a refund/product cancellation, they agreed to provide a partial refund, and that my package would arrive the next day. I appreciated the customer service ultimately. It is difficult buying online from companies, especially expensive jewelry. One company that was supposedly reputable, not just in jewelry but also in customer service, the customer service rep/the owner, would not check to see if your exchanged/returned item was received at their establishment. Granted I called USPS and was able to confirm that item was delivered to the coordinates of their exact location. But he said he'd get to it when he processes it, which was 5 days later. Very unprofessional. With Uverly, despite some difficulty, I appreciated the same-day responses via chat or phone. That's honestly pivotal, good customer service and good product. On that note, the packaging/presentation was elegant and nice, too! I liked that there was a appraisal included. If that can be used for the insurance company I'm planning to use, I will be very happy! The jewelry store near me that charges the least amount for an item to be appraised is $50 and it requires them to inspect it for a week. Crossing my fingers this appraisal will do. When wearing the bracelet, I did notice though, that the figure 8 clasp was raised so that I could not take it off. Luckily, a jewelry store was able to fix that! He mentioned twice, that it was a beautiful bracelet, and that I was lucky someone got that for me, lol. Very happy with the bracelet 🙂

N.E S.

Purchased a iced out barrel clasp for my 6mm rope chain. I must say I'm extremely satisfied with the outcome. Not only is the quality high but the pricing is great for what you get in return. And the turn around time was also extremely fast. Sent in on Friday before Thanksgiving and had back the day before Thanksgiving. Again really pleased with the entire experience. I dealt with Vladimir through the entire process and everything he promised he delivered on. I look forward to doing business with this company again. A++

Juan Q.

I recently ordered a 18k gold 7mm 30in miami cuban link and I just received it on this day feb 4th 2025. I am very pleased with piece. It is a beautiful chain. I had the privilege of talking with one of the employees named Vladimir and he did a great job helping me with my order. I will definitely continue to do business with Uverly in the near future. Thank you.

David O.

Nice selection. Call for in stock for faster delivery. I didn’t spend much but Vladimir was wonderful on the phone. Helped with selection and delivery.

Quite good prices and quality is very nice. Should last a long time. Don’t expect a Tiffany experience or you will be discombobulated. I would definitely return to the site.

With the bracelet I found I could secure the clasp with one hand by wrapping tape inside out around the wrist tightly. The tape secured the chain on one end. I think medical tape would be best. The other hand manipulates the lobster clip end.

One other thing I learned is I can sleep with and do other activities if I place a wrist wrap around the chain. Non Velcro style that includes a thumb hole. Commonly used for arthritis.

Could Trump tariffs increase the price of overseas manufactured jewelry?

Thanks again Vladimir. The holiday season is approaching.