U-Spy Store - Chicago, Illinois

Alex M.

Excelente atención. eficiencia y asesoramiento, Soy cliente de ellos y estoy muy satisfecho de los equipos profesionales y de buena calidad.
He instalado estos equipos que ellos venden y mis clientes han quedado muy agradecidos y satisfecho por la calidad y el buen rendimiento de los equipos...

Advanced P. C.

Their techs stole my tools when servicing my camera system. The service call was to repair 1 camera and help me unlock my NVR so I can access the content. The tech took 9 hours to run 1 80' line and get 1 camera repaired. Then at the end of the day, it was almost 8p on Friday night. The job took so long he didn't have time to help me with the NVR portion of the service call. However, he did manage to steal my Milwaukee Drill set with 2 drills, a set of bits, and a staple gun. This set was brand new, and I only used it on 1 job.

When I called to discuss the issue with them. The tech that serviced my location originally answered the phone. He admitted to accidentally taking my drill set. He stated that his set is also Milwaukee and that it was an honest mistake. He also told me that he would drop off the item the next day.

2 weeks go by, and I contact the office again. And this time someone else answers the phone. He states that this is not possible and that we did not lose the drill in that fashion. I asked for him to check on it, and he told me that he would let me know. That was over a month ago now. This criminal outfit made a point to not repair my system so I can review the camera footage. This is so they can conceal the fact that they stole my tools.

Moral of the story here is: Don't let a thief onto your property.

Maggy R.

Mr. Perry, the store owner, accused me of being a BOT and a competitor writing a bad review rather than addressing their poor business practices. I DO NOT recommend doing business with the U-Spy Stores (There are two locations; Chicago and Morton Grove).
The stores’ customer service is POOR, which unfortunately also did not serve my mother well, she hears and understands English well, but struggles with communicating herself in English. She spent over $5,000 with the company. From the moment they came and installed the cameras, they did not set up the cameras correctly, leaving one opened (CCTV camera) and did not give my mother any guide books of any information or how to even install the app to watch the cameras from her phone. It’s the stores’ responsibility as a business to provide the customer with the appropriate resources to understand, manage, and maintain a consumer product. That is YOUR job as a business to your customer to make sure they have what they need and know what they need for the product. Additionally, they gave my mom a refurbished (when it was purchased as “New”) NVR (recording box) it was dented and old (which other reviews also highlight this issue) and when my mom tried to contact them, whoever had answered was rude and upset my mom because she felt she was taken advantage of, they told her they couldn’t help her and hung up.
I was out of town when my mom had the cameras installed, so unfortunately I couldn’t be there to help communicate, coordinate, understand the system, ask the appropriate questions when the item was purchased or installed, etc.
When I called both locations, they both gave me two different prices ($100-200) to help me install the app on my moms’ phone and they told me that they needed to change the WiFi information, which would be ANOTHER ‘hidden’ fee. When I came to the Chicago location with my mother and explained to them the situation and that we wanted an apology, Perry was sarcastic and blamed the dented NVR box on us even though it had JUST been installed and he stated that they do not give their customers any guidelines/manuals on how to use the cameras/app and wanted to charge us for ANY assistance with the cameras and software, it should have been included because of how expensive they are. That is one thing they did NOT state to my mom from the beginning, she thought she would receive a manual when having her $5,000 cameras installed. Perry said No, they make their money based on repairing any technical issues. If this is their profit barer, then why are the cameras so expensive and don’t come with any manuals for a customer to understand this product they are buying, nor any included maintenance visits, or anything? Perry ran a diagnostic test on the NVR box and told me that it was an issue with my WiFi.
Additionally, they did not advise my mom that the expensive cameras did not come with audio. She had to pay an additional amount to get that installed PER camera out of four.
Perry proceeded to say that it’s not legal for audio to be included with the cameras. But the fact is that they NEED to advise their customers what is and isn’t included when selling cameras, which again should be in manuals or info pamphlets with every product. I had to play phone tag with Perry and eventually, he helped me remotely from my computer with the WiFi settings. I told him that with the emotional distress and unexpected financial position these extra fees had further burdened us if he would exchange the WiFi update for not giving us a new NVR box. U-Spy Store-Chicago provided bad customer service since day one. The owner takes no responsibility and only sees customers as a transaction number, neglecting to inform customers of additional fees that accompany the product as part of their maintenance/upkeep requirements. I wish I could have helped my mom from losing over five-grand with this store.

Webcam C.

I have been shopping with them since 2012 and never had a issue although I wish they would have brought back the classic gadgets.Service is nice whenever I go still.their products always gave me great footage.

Life I. G.

What ever happened to Professionalism and Principles.
I called to confirm an item is available and obtained a price over the phone. When I showed up the Female Cashier claimed the price is 20% more then quoted on the phone. I asked why the price changed, she stated it's an online price, which does not exist. The item is not listed online. I called the store in Morton Grove, a store I frequent often and was told the price quoted over the phone was accurate. When I called the Fullerton store the Male Employee was very unprofessional and hung on me three times, and also would not give me the Manager's name or the Female Cashiers name. I spent lots of $$$ at the Morton Grove location. I will avoid this location as well as the Morton Grove store. You lost a long term Customer. Teach your Employee's Integrity and to behave Professionally. You lost a Long Term Customer.

Carmen G.

I also don’t recommend. There was a worker there whom voiced her concerns about my mask. It was a bit lower than recommended. But the whole time she seemed as though she was uncomfortable with me. I choose to stay at least six feet away from her while in the store since we were following health guide lines and I also chose not to take anything from her directly since I hadn’t known when was the last time she cleaned her hands but honestly I feel like if someone with the same skin tone as her would’ve been treated better 🤷🏽‍♀️

Stacy P.

I ordered a camera/clock radio which was received defective as it came without the on/off switch. Long story short, this company proceeded to send me a refurbished item which was missing screws, falling apart and completely defective. The item was not in an even remotely new condition. Upon contacting them and providing ample documentation of the defect immediately upon opening the box, this company proceeded to accuse me of tampering with the item and causing the damage myself. There is no way a screw completely comes out, rips through a QC sticker and falls out of 2 completely sealed boxes as shown in the photos. Also, brand new items do not come with QC labels, especially ones that are torn. This company is a complete scam; don't waste your time or money.

Side Note: When fighting me through the BBB, they provided photos of an item with a completely different serial number and QC stickers stating that I must of bought the same product from another company and am trying to return that one to them. Their responses were incredibly outlandish and the owner has absolutely no compassion for others. I have never had a worse customer service experience in my entire life.

Irwin M.

I have been working with Perry and the U-Spy Store for years. I've found them to be highly professional and a great value. They've installed security cameras on my income property, my business, and my home. On the rare occasion that a camera had a problem, they were very responsive to my request or assistance.

Their installers are top notch technicians who are courteous, efficient with their time, and all around professionals. I highly recommend U-Spy to any individual or business with security needs!