United States Postal Service - New York, New York

Yeinson O.

Estimado equipo de la oficina postal,

Quiero expresar mi más sincero agradecimiento por el servicio excepcional y la dedicación que muestran día a día. Su trabajo duro y su compromiso con la comunidad no pasan desapercibidos.

Gracias por asegurarse de que nuestras cartas y paquetes lleguen a su destino de manera segura y puntual. Su esfuerzo hace una gran diferencia en nuestras vidas.

Sandra F.

A few months ago went to this location to mail a package and the worker at counter was the worst. I was asking her relevant questions about the price and what it included and she got annoyed for asking her questions. If they don’t like working at USPS, get a different job and don’t make the customers hate having to go to USPS to mail packages. The worst service.

Gabriel P.

Of all the offices I have been to, I think this has the worst services, worse than in the Bronx, on Saturday, December 14, 2024, I sent a package that says the same sign that it costs 18 US, ohh but they bill you a additional tape to the shipment and it goes up to 23 US, you ask the girls who work there because it is taboo expensive if in the bronx I only pay 18 US, they tell you that you bought a sticky tape which is not included in the price. I left that office with courage because I only had 20 US dollars at that uncomfortable moment.

C W.

The staff does not care about your time or respect their hour policy. If you rush there in the last few minutes before they close, they will shut you out. My husband went there 10 min before they close, they didn’t let him in. I went there in the last minute, I couldn’t go in, either. If your staff wants to go home earlier, change your hours. Don’t fool people with your fake business hours.

——-5 years later update——

Their service hours are not as stated—nothing changes. This time, not 5 or 10 minutes early. They closed their office 42 minutes early on Thursday, January 9th. I guess they are still on their winter break! 😊

Also, my package was stolen here. On Tuesday, December 10th, 2024, I dropped my package on the front desk as directed between 8:00-8:10 a.m. because their self-service mailbox was locked. My tracking number was never updated nor my recipient received the package. I’ve seen someone else’s package was opened by the self-service mailbox because the mailbox was locked/ broken and the sender only dropped his/her package there, expecting the USPS staff would mail it. Well, sadly, that package was not mailed but opened and stolen. I assumed that my package was also stolen because of the USPS’s negligence.

The USPS has been increasing the price of their services. I would support it if they also keep up their services.

Elizabeth E.

The people in here are generally very rude, despite my best efforts to be polite and friendly. I went in here with a package to mail Ground Advantage, a type of package which I mail probably once every 2 months and I know the general price range. The package I mailed is being paid for by a non-profit which I volunteer with so I am extra careful about how much it costs. The price quoted was about $15 dollars more than usual and so I politely mentioned that to the clerk. She said the package was more expensive due to the size of the package. I asked her what specific inch size deems it to be oversized and thus incurring an added charge (thinking I could repack it and bring it back). She didn't know (surprising since she works at the USPS, but okay....). Then I asked her what dimensions she had on my package, just to double check. This is a completely valid question considering it is my package and my money. One of her dimensions was off by an inch and I know this because this box has the dimensions written on it from the company that produced the box. When I questioned this and pointed out the dimensions written on the box, she repeated the dimensions she had and told me I could go to someone else and she "didn't have time for this". Does "this" = your JOB? I am in the post office, you are wearing a post office uniform, you are behind the counter and seem to be trying to ring me up and I assume you are being paid an hourly wage for "this" and have a pension coming paid for by United States citizens including me for "this", so as far as it seems, you are employee who is paid to do a JOB and that job is to ring up packages being mailed by United States citizens. So, YES, you actually do have time to do "this" and answer reasonable questions from people who are funding your JOB.

When I left the counter, I was using the automated postal machine to mail a letter out of view and I could hear her and another miserable employee telling customers "she always comes in here with..." clearly speaking badly about me. I have never been rude to anyone here and this behavior is sad and unprofessional. It's pathetic that these employees take their own misery out on others who are simply trying to mail a package and have a nice day.

I actually DID take the clerk's advice and went to the post office on 85th street and the price was exactly as I usually paid - STRANGE, RIGHT? And BONUS - the man who helped me was actually polite! Not that hard to be nice! Clearly, my questions were not unfounded. It's no surprise the USPS is broke and UPS/FedEx are doing so much better. Providing good, friendly customer service never hurt anyone.

Zuyi Z.

The people there just took a look and said my package was overweight, even though it's not. I went to another usps store and mailed it sucessfully.

Courtney M.

Literally the worst post office in UES. Long lines unfriendly worker if any workers. Messy & disorganized. Last time going

Suayne G.

My children had a passport appointment set for 12:45pm. We arrived 20 minutes early only to be notified that their camera is broken and suggested we go across the street to CVS. After taking the passport pictures, we arrived back only to wait an additional 25 minutes due to the worker providing services at another counter. Once their documents were checked, we were asked to go to another window for processing which NONE of the workers wanted to assist due to it not being "their appointment to handle". We were then asked if we could wait an additional 30 minutes because their AC was out and they were waiting for it to get fixed. I honestly didn't understand the correlation considering they had fans were working. Thankfully Emlia was the ONLY worker who offered to provide assistance and  went out her way to do so. Emila was a pleasure to work with. The customer service there is HORRIBLE. Management needs hire better.