Spartan Plumbing, Heating and Air Conditioning - Cottage City, Maryland

Erin S

Exceptional service; timely response; knowledgeable technicians.

My roommate had water backing up in the house just three days before Thanksgiving. It turns out he had a MASSIVE amount of tree roots growing in the main sewer line. Dwwayne showed up on site in the evening to my emergency call and worked late at night, returning the next day to identify the problem. The first thing next morning the Spartan team worked quickly to identify the problem and give my roommate his solution options. Tim Shepherd, the plumbing supervisor at Spartan, went above and beyond to take care of us and get it up and running before the holiday. He called the city, and worked with them diligently to clear all the roots that were both off the property and on the property. He even found a better solution than originally planned for and literally cut my roommate's expenses in half, giving him the lowest and fairest price. I couldn’t thank the company more for their respect for us, fast response, and the care they poured into their work to make sure our Thanksgiving wasn’t ruined. I confidently state that this company deserves a full 5 stars and would recommend their business to anyone.

Catherine Richards

This company has been a nightmare to deal with. After being charged 3 service call fees to assess the same problem with no work being done, two technicians finally came out to repair a burst water pipe. The first 2 techs who came out on service calls came up with drastically different interpretations as to what happened to our pipes. The pipes had frozen, then thawed and burst, flooding our downstairs with water damage.

On the day the company finally sent people out to work, the technicians arrived and worked for about 45 minutes before sending my husband out to Home Depot to buy all of the materials they would need to complete the job, since they didn't bring anything with them except for basic tools. While he went to purchase the supplies, they sat outside in their van for over an hour and a half and then drove away without saying anything to me. They finally came back, and did a half-effort job of repairing the leak, replacing drywall and insulation, and sealing up the side of the house. They only took off 30 minutes from our invoice despite being off the clock and doing no work for a total of 2 hours. The techs told us that they would come back in a few days to check our water meter, finish the job, and ensure no other pipes were leaking. They never came back. That was 3 weeks ago.

We gave the company all of the information needed for our insurance company, but they never contacted our insurance company. The technicians gave us an incorrect email address and incorrect point of contact, despite asking repeatedly if the spelling was correct for the email address and name. Save your time and money, and avoid this company if you can.

L ROD

24/7 NOT!!!. We had a family emergency Saturday afternoon. Called for help, left messages, and emailed several times as told to by their recorded phone service. It wasn't till Monday that one call came in. TO LATE. I waited till Sunday noon before I tried another company. They took my call and responded immediately to my parents home, they arrived about 35 minutes later. Awesome, a competitor resolved the main sewer line problem. Parents are in their 80"s with Dad under special care. Very disappointed because I really tried to wait. They clearly are false advertising about the 24/7 help.

Timothy B

Same day service. Booked an appointment window and then called on approach.Found and fixed fault quickly, efficiently and courteously. Highly recommend. Bonnie is an asset to the Spartan team. Ask for Bonnie.

David H

I called Spartan as the usual go to plumber in my area. This was for a mostly clogged bathroom sink drain. They came the same day and in the time window initially described, so that was good. The work took about 30 minutes and was quite a bit more expensive than I expected.

The work was started and completed without a specific quote and I was just handed the cost at the end of the service for $364. I googled the average cost in my area which is around $220. The high end cost for a single drain, per google, is typically around $300.

Fast service but expensive, plan accordingly.

JT Mat

Honest company. After dealing with another plumbing company, I called Spartan for a quote... and their quote came in the middle of what the internet "experts" said the job should cost. But when the plumber came out, it ended up being $20 less than quoted (based on time).

I will know how well the job holds up over time. I'll update the review if there are issues.

Jamie F

I’ll start off by saying I whole heartedly could not recommend a better plumbing company than Spartan Plumbing, Heating, and Air Conditioning. I had water backing up in my house just three days before Thanksgiving. It turns out I had a MASSIVE amount of tree roots growing in my main sewer line. Dwwayne showed up on site in the evening to my emergency call and worked late at night, returning the next day to identify the problem. He took the care to shave off an hour of service because they didn’t identify the problem in the middle of the night because it was too dark to operate safely. The first thing next morning the Spartan team worked quickly to identify the problem and give me my solution options. Tim Shepherd, the plumbing supervisor at Spartan, went above and beyond to take care of me and get me up and running before the holiday. He called the city for me, and worked with them diligently to clear all the roots that were both off my property and on my property. He even found a better solution than originally planned for and literally cut my expenses in half, giving me the lowest and fairest price. He gave me a full report in writing explaining my situation, and advised me of my best courses of action/life lessons moving forward with his decades of experience and wisdom. I couldn’t thank the company more for their respect for me, fast response, and the care they poured into their work to make sure my Thanksgiving wasn’t ruined. I confidently state that this company deserves a full 5 stars and would recommend their business to anyone.

EJAY

Best experience with plumbing and very professional. Matthew contacted me and arrived in no time. Matthew was able to help my hvac up and running again. I will be using Spartan for my plumbing needs!! Thanks again Matthew!