Marco Polo Imports - Santa Monica, California

Richard D. S.

Marco Polo Imports did an amazing job at creating 10 dining room chairs for me. The chairs my interior designer needed from Pottery Barn were completely out of stock and we were stuck because those chairs are only sold at Pottery Barn.

I found Marco Polo Imports after searching the web for a week straight. I texted Michelle a picture of the chair and they were able to create 10 chairs that were an exact match of the Pottery Barn chairs. They shipped all the chairs from California all the way over to my doorstep on the East Coast in Virginia.

Lona L.

EDIT: In response to MPI, just because I pay for 5G internet service doesn't mean I have 5G if I've only experienced 4G. Likewise, our dressers are supposed to be soft close, but if they are hard to close, it does not matter if the contraptions are brand new, they're not what I paid for.

It doesn't matter if MPI was featured in prominent magazines. I'm sure they have some fine products. Like I said, I'm happy with the manufactured coffee table I bought. My conclusion is that the quality control on MPI's custom built furniture is not up to standard for "luxury" and "fine" furniture.

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We bought two items from MPI. One was a coffee table at their Hawthorne location in January 2023. We are enjoying the coffee table and don't have a problem with it.

My 2 stars is more for the customer service and a custom order dresser we received recently. It was a custom order because the one we wanted was no longer available on their website. They said they can custom make it themselves with their team for about the same price. We thought it was a good deal.

This dresser order has made me realize that I'd never buy custom furniture from MPI again. We initiated the order in early March 2023 and got our final product in September 2023. This is because the dresser was supposed to have soft close drawers but when we FIRST brought it home in May 2023 and opened the dresser, this was not the case. They were all very stiff and there were a few nicks and a long scratch on the wood. And worst of all, the 5 dressers did not align - meaning they were not all flush and one would stick out about a centimeter out, half a cm out, all different. After 3 months of waiting (originally told it would be a one month wait), we wanted some functioning drawers.

We wrote back to MPI, and after weeks of back and forth, they picked up the the dresser and took it back for repair. More weeks of back and forth and we finally got our dresser back in early September. From May until September, that's an additional 5 months of emailing and calling to check the status. Each time, they made it sound like it'll be ready soon.

MPI had a 3rd party delivery company deliver it to us this time. We actually tried to refuse the delivery but they were not allowed to take it back. The reason we weren't happy with it is that despite this one being a brand new dresser (apparently, they rebuilt it), the dressers still do not have soft close. Every one of the five drawers are sticky and a couple of them, we have to hold down the dresser to pull it open. It's pretty ridiculous. And so after emailing them about it, they said, please bring it back and we'll refund you. After 6 months, that's the best they can do. For 6 months, we had to take our clothes in and out of the dresser and function without one. We might as well have bought something off of West Elm for a similar price or cheaper but one that works. I just can't believe they'd sell this and claim that it's high-end. The color of the wood finish that they put on is nice but the functionality? Look elsewhere. There are a lot of skilled woodworkers throughout southern California.

All in all, buyer beware. You might be waiting MONTHS with words of affirmation sounding as though you'll get your item that week or the week after. I can't believe how much time I've spent emailing these folks back and forth and ending up with something I'm not happy with and that they can't fix. It's like buying a car with a bad part. You won't know until you actually start driving it.

Rachel L.

WOW. With just moving LA, we didn’t know the go-to local furniture shops, but boy are we happy that we stumbled upon Marco Polo Imports.

Their “customized sectionals” sign outside their store drew us in as we had an odd sized space and were looking for a dream sectional that wouldn’t break the bank and be too pricey.

From the moment we walked in, we met the owner Aaron who is just fantastic. Charismatic, kind, understanding but also so experienced. He educated us on the different fabrics and his experience of being in the business for so long was evident.

We ended up choosing a couch on their showroom floor actually as it was modular that helped fit in our space and also, Aaron was able to give us a better deal on it and we wanted that, as we could also get it asap.

The entire experience from placing the order to having it delivered to getting the name of the cleaner that they use for when we want to clean the couch covers - it was just outstanding. They went above and beyond to ensure we were happy with the couch and purchasing from them.

The entire team, including Aaron and Faith are just such lovely people and it was an experience that we’ll forever cherish and reminded us of why it’s so worth walking into a store and creating relationships versus purchasing online.

Thank you for an unforgettable experience Marco Polo Imports!

Nidhi P.

Very impressed with Marco Polo’s delivery and service. My items arrived few days before the delivery service was excellent. They even assembled my bed for me and put it in the bedroom. Highly recommend them and will always use them in the future after the delivery they call to ensure that I was satisfied with the service which talks volumes About the CEO and the companies ethics

John P.

We could not be happier with the sofa we bought from Marco Polo Imports.
Aaron and his staff went above and beyond to make sure that everything from design to ordering to delivery went smoothly. We were able to easily reach and talk to someone all through the process and their personal service made all the difference. The price is very reasonable for the high quality couch we received. No "online" furniture store can beat their personal attention nor the ability to see/touch/sit on the furniture before buying,

Mayra G.

Liars and unprofessional. Aaron the owner won’t refund our money and the restocking fee after we told him we will ACCEPT the refund and restocking fee. Been over 2 years trying to get our refund. Scams and takes months to respond. DO NOT spend your money here.

Carol M.

I recently bought a place in Santa Monica and stumbled across Marco Polo Imports as I was out walking. I loved so much of what I saw on their showroom floor and immediately bought enough pieces to almost furnish my new home. Certain pieces had to be custom-made, so, all in all, I've been dealing with Janell and Aaron for several months. I was delighted with my shopping experience, finding Aaron and Janell extremely agreeable, professional, and keen to ensure I was happy. After having shopped around a lot, I think the value here is solid for pieces of furniture that do not have that mass-produced feel - but are something a little more special and unique for the home. I highly, highly recommend!

Carrie S.

I’m so pleased with the quality of products that Marco Polo Imports offers. I absolutely LOVE my couch and dining table that I’ve purchased! Marci Polo is definitely my go-to place for home furnishings—I’d add another star if I could!!