Locke Supply Co - #174 - Plumbing Supply - DeSoto, Texas

Robert E.

Person on the phone was helpful finding the part and when I got there everything was perfect. The right part at a great price. I have heat again! I *WILL* be back!

Highly recommend for all AC/Electrical/Plumbing parts!

Dj M. B.

If you're looking for passive-aggressive customer service this is the spot!

John S.

Go elsewhere!! They will hand you the wrong components even when you bring what you are trying to replace with you to get it matched up properly. This led to $1,400 out of my pocket over a mismatched component for my AC. 3 days vacation time, ran new wires, called 2 AC techs out, ordered and waited in the heat for other parts I didn’t actually need. Completely disassembled my system looking for a problem that didn’t exist. Refused to refund or exchange when I placed the old part in their hands so they could determine a proper replacement. They just as easily could have handed me something that could have damaged my other components, started a fire, or exploded causing injury or death. Correct voltage matching is a key aspect of replacement electrical components. Their failure to proved the correct part cost me dearly but they take no responsibility. Refusing to at a minimum exchange for the correct part is just adding insult to injury. Another sign of incompetence is telling me they had no way to check the component. It’s a store filled with wire, switches, connectors and ohm meters. I know I could pull off the shelf items from that store and make a test rig inside 30 minutes to verify what they handed me still works. Just not in my system because of voltage mismatch.

Branson W.

Service at the location was quick and courteous. They had the parts/tools I needed to get my A/C running again. I called and asked for a specific part, told them that I would be there to pick it up asap. When I arrived they had the part waiting at the desk. Only negative... the ice cream vending machine didn't have the item I wanted. 😀

Rogerick J.

I purchased a home in Glenn Heights a year and a half ago. Sunday 6/26 my Bosch unit started blowing hot air. I called a technician out for diagnostic and he told me the Heat pump is under warranty and he is not a Bosch technician so I can not work on the unit. I was informed by the deceased previous care taker to call Locks in Desoto they could point me in the right direction. Monday 6/27 I speak with the service advisor asking for the company name that he sold the unit to so I could contact them for diagnostic and repair, per Bosch.com protocol. The service advisor told me " We don't keep that information," I explained to him the circumstance and once again " We cant give out that information" Its not like I was asking for the technician first born girl daughter social security number.

Chris N.

I was treated worse by Jeff in the plumbing department than any shopping experience in my life. In a calm manner, I simply asked why they needed my phone number for a transaction. Jeff answered: that is the policy. If you don’t like it get out. I said: there is no reason to treat me that way. He answered: F* you. Get the f* out of my store.

Steve S.

Big place. Sparse stock. Having what you need without ordering is hit and miss. HVAC counter had a very 'don't care' attitude. Brought me a part that was not workable and I easily found the one I needed on my own.

Rodney H. ?.

This place deserves an will always get 5 stars from me. What u don't know, they do. If they don't have your part, it's like they always have an alternative route to get the job done. If every parts store had the worker's or the knowledge an advise Locke's does. This world would be closer to getting back on track. It's that serious