Jon-Don Dallas - Garland, Texas

William B.

Made a visit here for service recently for my Prochem Legend SE. Reggie Hinds service manager introduced me to the technician Bodie. If you have a chance to get service here at this location ask for him he is 1 of the best truck-mount technicians I’ve ever had the pleasure of using. He took care of my issues and explained everything to me. He deserves all the respect and recognition possible it’s not everyday you meet someone who really wants to do the best job for you and that’s important to me and I am so glad I came here for my truck mount service. Thanks also to Reggie for getting me in and out in 1 day

Shay L.

The team at Jon-Don surpassed my expectations. They all have great knowledge with whatever question was asked of them. Rick was an amazing sales associate. He listened and respected our budget. He helped us get started in the right direction. Reggie was very personable and helped guide us when we made our way to the store. He made us feel welcomed and part of the Jon-Don team. The shop guys were very quick to install our new machine in our van. The work they did was fast and looked amazing. They also tried out the machine with us and made us feel confident in the new machine that we had just purchased. Rafael helped us out so much with our chemical package. He knows his stuff around the store. He also is very knowledgeable with all the products. Overall we would definitely recommend Jon-Don. They are very professional, collaborate as a team, and make you feel right at home.

Le'ah M. L.

Poor customer service and when you bring your things to be serviced or repaired, you are quoted for labor on one day, it changes and increases because they don’t have the OEM part (and want to sell you theirs for more than double than the OEM part) and you bring the brand new OEM part in yourself. This is not the first instance.

They also take your machine in and tell you they will do the work and after you left, they will call you to tell you they don’t have the part they quoted you for and will substitute it for another one which is more $$$.

Very deceptive business tactics.

And also, why is there a board on the wall with names in dollar amount, thousands of dollar amounts? Seems to me that they are racing to see who can scam the most out of companies who have used and trusted the brand for years.

M. B.

There is a black guy in dock, the laziest guy who never want to help unloading freight. Jon Don should fire him, bad service except the white guy with tattoos, he is friendly and cooperative.

Tomer K.

Went to try to fix simple leak on my sprayer said they can't or don't want to fix it.
I also try to fix my 500 prospector machine I purchased from them the say leave it here for 2 days( also simple fix even didn't took a look)
Went to the front desk to tell them what the service guy said to see maybe it will help but no..
Very disappointed with the service i was feeling the they don't want to sreve.

Greengo C. L.

Best customer service ever! I never have a problem with these people or this company. They have the most knowledgeable helpful staff out there! Mike, whos gone, was awesome and Zach, his replacement, is the most helpful guy I think I have ever met! And I cant forget Ana at the front desk. She knows everyone by their first name and greets them with a smile as they walk in! Shes the best! love love love them all!

Garrett B.

Justin does an AWESOME job taking care of our company and clients 24/7! We are a smaller Water Mitigation company and he still goes above and beyond when we need it! Great customer service, knowledge, and always there when we need him!

Michelle S.

Bought a $2000 ozone generator and it didn’t work. They never tried to help me or replace the unit!! Horrible service and I’ll never buy from them again!! All they did was keep transferring me to another department until someone at the store took my name and number but never called me back!! Sent emails with no response!!! Horrible service.