Hi-Tech Audio Video Solutions - Cincinnati, Ohio

Patrick O.

Today we had Rick out to assemble the Power Wheels toy we bought for our grandchildren's birthday. We have used Rick and Marie to assemble several products over the years and they have never disappointed. They keep their appointments, communicate regularly prior to the appointment, and most of all, the work is always completed to perfection at a very reasonable price. Our projects with this company have been small to date, but we hope to complete some larger projects with Rick and Marie in the future!

Tom B.

Scheduled them to work on a TV system on my motor home. I drove to the storage place, pulled out motor home, got it all ready to be worked on. An hour past the scheduled time, it was obviously a no show…no calls, no apologies, nothing! Never again. Buyer beware. Can I rate with negative 5 stars?

Holly H.

Rick and Marie were at our house installing ceiling fans today. It was a difficult task since they were replacing 25-year-old fans with brand new ones. They stayed until the job was done, knowing exactly what to do when they ran across unexpected difficulties. We were so impressed that before they left we hired them for another job to be done in a few weeks. We highly recommend them.

Marie A.

Easy to work with, friendly, timely and quality work. They had our new trampoline up quickly and gave us some money saving tips on prolonging it’s use too. We will hire them again for other items and for break down and re-assembly whenever we move. Highly recommend!

Travis R.

We really appreciated having Thomas come and assemble our treadmill this evening. He was a really nice guy. He did a great job putting our new toy together and cleaned everything up. He also showed me how to use the features and was happy to answer any questions we had.

Thomas and his company do more than just build treadmills. If my wife ever lets me buy more toys, I will definitely consider Thomas and Hi-Tech Audio Video Solutions.

Amanda Y.

Wonderful experience! They were so efficient and helpful. They did such a great job and were a joy to talk with. Ended up asking them to set up my ring camera for me and they did. I will DEFINITELY be calling them for more work! Highly recommended!

Jackie V.

(Mike responding) like I said previously, they were 5 different rescheduling of this appointment. Three were weather related where the ground was “wet” and we understood the cement would need time to cure. One was a 2 o’clock appointment where we received a phone call at 10 AM stating they had a flat tire (strangely a similar excuse to another one of your one star reviews). They claimed AAA would take 3 hours and then more time to get a new tire. I don’t know of any company that doesn’t carry a spare tire or could call a back up truck to for fill their obligations of appointments. After more disappointing rain delays, today’s response was the owner was sick. Knowing they have others on staff, we asked for a back-up technician to come. They stated they were fully booked, in which we inquired why we were not in the top of their to-do list today considering we had been rescheduled 4 other times. The company simply asked us to find another provider. We are very disappointed and bummed because our kids really wanted this hoop up.

Mike V. W.

They say they do great work. We would't know since they scheduled and then canceled FIVE different times to dig a hole and pour cement for a basketball hoop. Not really great!

Ordered April 19, 2019

Rescheduled April 22

Rescheduled April 23

Rescheduled April 24

Rescheduled April 28

Cancelled April 30

There was not rain everyday. Two days were perfect weather. After being canceled numerous times we should have been moved up to be rescheduled but were not. While they get 1 star for customer service, I will give them 5 Stars for excuses.