ColDesi Inc + MESA Supplies, Inc. - Fort Worth, Texas

Michael Oddo (Comedy Hypnotist)

Our machine arrived with bent feet. Made a single call and Mesa made sure that was only shipping damage. They address issue that day and I have new feet on way.

Training of the physical machine via zoom went very well both my wife and I learned how to embroider start to finish a hat and flat items.

Currently we are still in training for the software for digitizing. After our first class my wife was able to embroider custom names one items. We look forward to our other classes via zoom.

All positives for us with our purchase.

If I gave 1 piece of advice to Mesa it would be to use a online scheduling program for trainings so customers can see available training times to reduce back and forth emails

Lisa Norman

I bought a Highland machine 2 1/2 years ago from Mesa . When I went for training, they ended up having to work on the machine while I was there because it wasn’t working right. I should have taken that as a sign. I have had nothing but trouble with this machine . I bought a SWF machine 15 years ago with Mesa and never had any issues. I tried to get them to take the machine back within months of purchasing it , and they wouldn’t. I bought a lemon. I never give bad reviews , but wanted to warn anyone that might be considering this purchase . Very cheaply made machine .

John Dlugosz

Mesa has been great to deal with! I just received my my new 1201c and I am in the process of learning the machine and integrating it into our business. I had a training with Candice and she was excellent! My new machine was up and running and using many of my current digitized designs near flawlessly! I started out with a 6 need brother semi commercial machine and I can already tell that the Highland is a step up! The 1201c runs smooth and with very little noise! The stitch quality is excellent on what I have done so far! I have no complaints about the machine or the customer service so far. I can highly recommend MESA and the Highland machine! I am looking forward to putting this machine to work and seeing how well it holds up to years of service.

Lori Collazo-Gomez

We own two Highland 1501c machines from Mesa Distributors and the level of customer service we have been getting in the last year has been great. The first year with the first machine was a bit trying however the tech team and the rest of the Mesa staff has been able to help us get thru all of the rough patches and have stood by their Highland 1501c embroidery machines. Very pleased and would certainly recommend purchasing from them.

Bill Kickliter

Dacor Automatic Rhinestone Mach New
Very poor customer service no one calls you back. Bought a New Machine, Had Failure out of the box and has the same problem 3 times in 2 months Machine is then down about a week at a time. we can"t meet delivery deadlines then lose customers .Once they get your money they forget you unless its to sell you

Luis Rodriguez

We have just purchased our first embroidery machine, the 1501C5. Everyone from our sales rep, Mike Garner, to our trainer & tech, Paula Thomas & Will Martin, have been amazing. We have zero experience in embroidery. By the end of our first training, Paula had us feeling like experts! Mike was patient and walked us through what made sense for our first machine based on our target parameters. We ran into an odd issue which Paula and Will went above and beyond to fix. I don’t judge a company by how well they do when everything is perfect, but rather how they act when a challenge arises. The Mesa team, even down to their finance person, was EXTREMELY knowledgeable, professional, and quite frankly, astounding. Oh, and their pricing compared to similar competitors what’s the best! Their starter kit had just about everything we needed to jump in and start shortly after install. I would be happy to give anyone a personal recommendation if you would like to follow up.
Luis Rodriguez
National President
WTFrs - Wind Therapy Freedom Riders
Congressional Recognition Award Recipients
TX State Senate Award Recipients
AriCircle Teen Suicide Prevention Program
WTFrs.com

Devin Miller

False Advertising and failure to refund for returned items.

This company doesn't know the difference between A3 paper and Tabloid paper. When I ordered A3 paper that was advertised on their website, they first sent me letter size. I pointed out the mistake to them and asked them to confirm they had A3 paper before sending me a replacement. They told me they had 11x17 paper, which is Tabloid size and not A3. When I pointed this out to them, they made no apologies and proceeded to send me a package of Tabloid paper.

Since I needed the A3 and not the Tabloid paper, I returned it. The company made a big deal about "waiving" a restock fee for an item that they sent me that was the wrong item. They made no apologies for falsely advertising a product they don't have in stock. And 3 weeks after I returned the items, they still haven't refunded me. This business seems to be trying to scam customers and hoping they don't know the difference between products or hoping they don't check credit card balances for refunds when items are returned.

Luis Nuno

I purchased an embrpidery machine that I did not get any support and after many calls and a few visits to their facility, and sending a tech that could not do anything to improve the quality, they just told me "that is the best I quality I would get from their machine... "
I had the worst experience with the machine and even worst with the customer service.
Overall this company and service in my book gets a zero.
I sold the machine after 8 months of strogoling so much. I got 50% of what I paid for and I was lucky. The machine I got new was not worth $1000.00. "I would not pay $1000 for one of their brand new machines base on my experience!