Blow & Drive Interlock Corporation - North Hollywood, California

Elvis Near

This company has turned out to be the worst company I have ever dealt with. I have had their device in my vehicle for over 3 years. They started out strong there was 24 customer service it was great. Progressively throughout The years of customer service has really sad loss. It has gotten so bad here in California that you cannot even get a hold of them during their business hours which again is very seldom they don’t operate on weekends so if you’re locked out your stack. I called this past Friday because I am due for a calibration and a customer service agent who answered the phone was like didn’t anybody call you we are no longer able to service California. Die if anybody did call me why would I be calling to ask if I can get a calibration. Furthermore there is literally no where you can go to get your device calibrated they used to have multiple technicians which again was a great class and a great feature to the company. It went from having a mobile technician come to you to you having to meet a mobile technician at one of their various locations to having to travel over two hours to Stockton to get calibrated. So my last calibration two months ago I drove all the way to Stockton and when I got there the representative said all we no longer service blow and drive devices are you freaking kidding me. So now here I am I have about five days before my device locks me out I cannot get a hold of customer service there is nowhere to take my vehicle to have their equipment removed which again in itself defeats the purpose because now I’m going to have to pay another company and installation fee because Blow and Drive) is basically stealing my money. This is definitely a good case for a class action lawsuit between lost wages between being stuck not knowing what to do to just having to agree to all the changes which we didn’t agree to when you initially signed up a contract with them, they have definitely breached the contract. The sad part is on top of all of this now I’m probably going to have to drive four hours to have the device taken out of my vehicle but I just want confirmation for them that that company still deals with their product. Which is seems like they don’t because this company there’s no way that anybody would deal with such a horrible company. Class action lawsuit that’s what this person deserves been stealing peoples money for years and providing the worst service ever.

Jason Arnold

Devices do not work properly! I am on my third device and still the same problems. After 2 weeks I had to have my car towed to the shop because the device would not even turn on. Device consistently will not even take you to the screen where you give your sample. I have had the device ask for a sample on several occasions when the car wasn't even running and i wasn't in it. If you don't take the test, then you have a week to get it to the shop to have it serviced. Rude customer service and don't fall for the 'we'll have a tech call you'! They won't. After having the car towed, I was accused of tampering with the device because there were no screws in the back. Subsequently was charged $300. I didnt even know there were screws in the back. And if I had known, and tampered with it, I certainly would have replaced them before taking it in to be fixed! But they have your account number and will do whatever they want! If you like being late to work, being stranded, or waiting in an extremely hot or cold vehicle waiting to get this garbage equipment to work, then this company is for you! If you are like the rest of this, do yourself a favor and look elsewhere!

Pouya Rahmanfard

Mike and his crew have been great. They come to you to install the device or if you need any assistance with the device, which is really convenient, and are always there to answer any questions. Their device has been extremely reliable and I have had no problems with it. It is also wireless, which is good for keeping it discrete if there are times you wish to do so. I'm glad I chose them for this service and I would recommend their business to anyone who needs to have an IID installed on their car.

Jimmy Sheridan

Blow & drive has been nothing but problems for me for the past year and now I’ve finally had it and am switching companies. They keep changing their business hours Without notice and no longer provide lockout codes on weekends, so I called yesterday at work to try and get a code and they said I’d get a call back in no longer than 4 hours. Waited 5 hours after calling twice yesterday and once this morning and still no call back. Missed xmas eve dinner with my immediate family and am waiting for a code so I can use public transportation and travel over an hour to retrieve my truck from work so I can get to xmas with my extended family. They have zero customer service. I was told when I signed up that there wouldn’t be any additional charges and that they would come to me for my bimonthly calibrations, not true. Their tech is only in my area(hour away) once a month and canceled his trip here last time which had me calling for unlock codes daily for 2 weeks before they told me there’s an auto shop about an hour away I can go to. All they want is ur money flowing in and they know you probly won’t go through the headache of switching services so they simply just don’t care. Had to take a $100 Uber home after missing my family dinner and now I have no idea how I’m going to make the 1.5hr trip with all my presents for christmas today. Do yourselves a favor and spend the extra $5-10 a month and go with a company that’s been around awhile, save yourself the constant headaches their product and service come with

al ex

Old used machines don't waste your money...first of all the technicians were always late and giving me the run around. He showed up at 1am to install it in my car when he was supposed to show up between 2pm and 8pm. Then the machines never synced properly and always froze up leaving me stranded several times. Had to take it back about 6 times for them to switch something out. So I asked my tech for a new one and he said it was all outdated used machines and they don't have any new ones coming for a couple months. This is company is a SCAM dont waste your time and hard earned dollars on faulty equipment

Liz Martinez

Please do your research before using this company! They set me up with an interlock device that malfunctioned and did not let me start my car. When I called to complain about me having to buy a whole new battery because the device drained mine, I was yelled and threatened by Mike. He was very unprofessional and rude to the point where I was in tears from the things he was saying to me. Six months into me having the device I was informed that it may not be the right machine for my car 6 MONTHS LATER they could have told me this at the beginning so that I could find another service but they did not. Now my car won’t turn on even with a brand ne battery. Please do not waste your time with this company do your research even if it may be more costly is it better than ending your dui program with a messed up vehicle.

Ray Strahan II “Paul”

The device is great...when it turns on. It worked great the first 5 days or so, turning on within 15 seconds of holding down the power button. Then it wold randomly take over a minute and thirty seconds. This morning it took me over 45 minutes to get it to turn on, trying everything I could think of. I was late to work twice this week because of this device.

The representative/installer, Alex, is a nice guy but that isn't going to get me to work on time. I don't know if it is a hardware or software issue, but after reading other reviews it seems as though I am definitely not the only one experiencing this issue. This needs to be fixed as it has the potential to really hinder people's lives. A company will only let an employee come in late so many times before they decide to terminate them which I can see being a lawsuit waiting to happen for this company.

All-in-all, if this thing worked the way it did the first 5 days, I would gladly rate this company/product 5 stars, but the sad reality is that it does not, and I have only had it for 2 weeks. I have little to no confidence that this device will even turn on when I need it to at this point...2 weeks in.

Jennifer Bullen

For the first 4 months it worked fine. Then the unit malfunctioned and i couldnt get it to turn on. After many unreturned phone calls, and some creativity on my part i finally got the unit to turn on but then it wouldnt turn off. It would ask me to blow into it when my car wasnt even on. When i was upstairs in my house at night. From then on it decided whether it would work or not. It would leave me stranded in my hot car for hours and hours. I had my car packed as i was moving and it wouldnt start. Screwed up my entire move. I would miss class, work, days and days of uber's because their unit wouldnt work. No one returns phone calls at this place! Finally they sent me a new unit. This one did the same thing! More days stranded where i couldnt use my car. When it would finally start it would take 15-20 minutes of trying it over and over and over before it "might" work. It would shut off as soon as my car started yet beep at me the entire time i was driving (while it was off). Stupid thing is busted. Each time i call i get a different story. One would say we'll send a tech out to you and he would never call to schedule or show up, so i'd call again only to be told something different. Once i actaully did speak to the tech and he said it was becuase my car was out of battery & to jump my car. Problem: How am i supposed to jump the car when i cant start it because of your device?!?!?! (And it wasnt my car battery, it was the stupid device). When i asked for a months credit (since it had been malfunctioning for a month) they screamed at me and told me it was my fault i needed the thing in the first place! Wow. Then they wanted me to further inconvenience myself by demanding i bring it into the shop. When i stated that it was their device that was malfunctioning and causing me the inconveneince this jerk Mike said to change companies. This was at 7am. No one needs to be screamed at at 7 in the morning especially when the device malfunctioning is not my fault. That was his solution to fixing it - go to a different company. Customer service is non existant at this company. If you do have a problem - good luck!!! This company does not care about you or their product.