ACCESS Evanston Family Health Center - Evanston, Illinois

Bombom-C Ramirez

Eh esperado siempre 40 min después de mi hora de cita para que mis hijos sean atendidos, la penúltima vez estuve esperando por 1 hora 40 minutos,la última vez me salí con mis dos hijos a los 40 minutos de estar esperado en un cuarto de 3 x 3 sin aire con un niño de 7 y otro de 3 años uno de ellos con autismo,no eh esperado ser la primera ni especial,pero si que sean considerados.

Gabriela Lopez

Estas. Una. Doctora. Que. Siempre. Tiene. Prisa. Y. Está. Jugando. A sacar. Sangre. Cada. Rato. Para. Desir. Que. Para. Que uno está. Ai. No quiere ni darte. Lis resultados te tree dando. Vueltas. Mandando Aser. Estudios. Para nada. Y preguntando. Si. Uno tiene dinero. Para. Pagar. Que se me. Hase un poco ético es la doctora. Rebeeya. khalid

Mischell Ruiz

Excelente servicio buenas personas y pacientes y a blan en él mismo idioma y los médicos excelentes

Edward Torres

Pésima la atención del personal muy mala no lo recomiendo para nada

Queen

Very very disappointed I’ve never had a bad experience until now well I’ve had bad experiences before but they were minor issues. But this one was by far the worse. I wasted my time.
My appointment was at 3pm today and I called to let them know I’ll be late by 12-15 minutes they said that’s fine. So I arrive at 3:15 and I was NOT attended instead the front receptionist called my therapist his name is Luiz he said to wait until 3:30 for another patient that was going to come in AT and I will repeat AT 3:30 there was plenty of time to just let me in and take care of my appointment but No that’s not the case and I am frustrated and annoyed. Not only that the front receptionist did wait after 3:30 patient never showed up for their appointment so she went ahead and told me to go downstairs to wait for him to call me in and I ran down I was patient cool…. Next thing you know mind you I was NOT INFORMED!!! Luiz opens the door he sees me but he opens the door wide open and I was ready to go in unfortunately the patient who was late arrived around 3:47 17 MINUTES LATEEEEEE!!! Not only that he just walked in like nothing so not only did I feel disrespected but that really made me feel down and I don’t appreciate something like that. I don’t appreciate my time being wasted waiting for almost close to an hour for me to be disregarded. So he closes the door… I’m frustrated I’m mad I go upstairs and explain what just happened because I waited there for him to call me in …. She’s finding out what is going on and she tells me “ I think the patient came in , the other lady that attended you probably didn’t let you know that the patient called luiz to let him know that he was on his way” I’m like Why didn’t she just come down to inform me instead of my time being wasted. So she’s looking up everything and then she goes “yeah I think we would have to reschedule” mind you I was boiling up with anger inside …. So she was looking for a different day blah blah so the previous staff that was at the reception attending me first decides to tell me late really late saying “oh the patient did end up calling luiz that he was on his way by the way just wanted to let you know” my response was “oh” but in my head I was saying “wow you’re just telling me after I just found out already by the other staff that’s pretty crazy” who goes to their lunch and not inform me before hand :/ like don’t work here if you have that poor of a communication period. Fix your reception staff.

Small bright side is I did end up having my appointment rescheduled for tomorrow at 2pm but either way my time was wasted so I hope it doesn’t happen again lol.

Jayy Miller

The worst place you can go to honestly i wouldn’t recommend to nobody. No doctor I’ve seen were helpful, they lack customer service skills, nobody wants to work, you can NEVER get in contact with them the call center had to call over 4 times etc. it’s been a week since my appointment and still not able to get my medication due to my doctor who wanted to argue about a vaccine more than anything but couldn’t send my prescription out that i need to take everyday. Overall horrible experience and I’m switching providers as soon as possible.!

Kaltouma Saleh

I don’t know where to begin because I don’t know how to say thank you enough to Dr. Rabeeya Khalid. And the staffs, She knew what she was doing I wish all the doctors are like her. She listened to everything I said. I received the best care from access that haven’t received in four years my Previous doctors. now I know booking an appointment it’s hard but it’s worth the wait because if all doctors are like Dr Khalid. I will highly recommend you to Wait and have an appointment with ACCESS.

Alexis Jackson

I moved my kids and me to the Evanston location on Howard right before you get to Dodge St. I was a little worried about moving to this clinic because I have been with my last clinic for 22 years, but I can honestly say this has been a very good move for my kids and me. Dr. Lisa is wonderful, patience, and very attending to any concerns you inform her of your kids, which is a big plus for me. Dr. Catherine is even amazing, she shows concern and truly listen to your concerns and talk out options with you and give good details on why she feel this is a good route to go. Dr. Oldham is wonderful, she paid attention to a concern I have been having for years better then the doc office I left. I just started with this clinic in March of this year and can honestly say this has been the best change in clinic I have made for my kids and me.