Value Electronics - Scarsdale, New York

Phil Wijs

My experience with Robert and Wendy has been phenomenal! Both of them took the time to listen to my needs and concerns while buying a TV while giving me excellent advice. I went with their Quality Control and Calibration package. It was 100% worth the wait! The TV arrived safely on a pallet in perfect condition. I can’t believe how good the picture quality is! The colors look amazing and it was worth it to do the quality control. Usually I have to exchange a TV at least once. They gave me ultimate peace of mind with my major purchase. You have a customer for life from me! Thank you!

Tim Drummond

Amazing service and expert advice! Robert was incredibly knowledgeable and helpful. He guided me through all my options, gave me excellent advice, and helped me confidently decide on a 100” panel. I couldn’t be happier with the experience. Highly recommend this place for anyone looking for expert assistance. Shipping across the country was not a problem as I’m on the other coast and they provided me with detailed tracking information and used a great carrier. I’ll be calling Value Electronics for all my future AV purchases and already recommended them to a good client of mine who is looking to build a theater room in his new home.

Cloud Cloud

After 37 phone calls and 8 months they still didn’t fix the home video security system they installed. And upon original installation they put a locked code on all cameras so no one else could fix them but them! Found another company - after Value Electronics did nothing for months despite our please for help- and in less than 8 days our entire system was upgraded and fixed at 70% cheaper prices. I’d NEVER EVER recommend Roberts service to anyone. And his wife was so unkind to my son it was unfathomable.
Truly- how we ever had the patience to deal with such an unprofessional company for months is beyond me.

Save yourself thousands of wasted dollars, valuable time and use someone else. Use ANYONE but Value Electronics.

Accurate name would be:
Be Wildly Overcharged & Underserved Electronics. I wouldn’t recommend them to a single person. Not even my worst enemy.

If we could rate zero stars I would.

William Miller

I recently made a purchase of a Panasonic 4K UHD player from Robert. The transaction was very smooth. I received a quick email response from Robert regarding the best settings to use on the player for my particular display. Very good customer service! Plus Robert is a huge advocate and is extremely knowledgeable of home theater. It feels good supporting him by purchasing from his store. I look forward to my next purchase!

Chad Hensley

I've bought a kaleidescape system and now the 3D emitter and 2 sets of glasses and I gotta tell ya, this company will deal with you on a level that will accommodate you and your wallet. Even though they're in the av business to make money, they also like to sleep at night and their prices reflect that level of honesty and integrity. It's hard to find someone like that today. Thank you for being in the av business cause I sure do appreciate what you have done for me and I'll be purchasing more from you in the future.

T C

We purchased a 75" Bravia 9 from Value Electronics via email. Robert was very easy to work with, and although we were a bit nervous about having the TV shipped to North Texas, it quickly arrived on a pallet in perfect condition. Thank you

Robbert

Recently bought a record player from Technics, which was not in stock and needed to be ordered.
Robert and Wendy were great, they communicated well along the way.
A couple of days before receiving the unit I got all shipment details including pictures how it was send. The unit arrived on time and was very well packed.
The pricing is very competitive.
Great service, I will come back for sure when I have more audio equipment needs.

Diego Lorenzo

Update: Robert reached out to me and explained that there were some issues with inventory allocation on LG’s end as well as him getting sick that caused him to not be available to reply to me. Following the call, the TV was shipped and delivered by the date he mentioned. So after all, once communication was re-established the delivery went smooth.

Rating was updated to 4*.

Original review:
I would skip them and purchase elsewhere. No communication and bait and switch sales tactics.

Bought an LG OLED TV from them during Black Friday. Their website and LG’s website showed they had it in stock. I called a week after buying it to check on the status and they told me they were expecting a shipment to deliver to them in no more than one week.

Then I get an email from Robert trying to change the model and brand of TV, I declined. This was on December 10th I never heard back from him after declining his offer to “upgrade” to a better TV.

Meanwhile every other supplier (including LG) is showing the TV in stock.