Chrome Hearts - Aspen, Colorado

Selenium Exper

Staff was incredibly rude and pretentious throughout the whole experience, even after purchasing a product. I believe they thought I couldn't afford anything in the store despite making a shopping appointment. Looking at previous Google reviews, it looks like the store has been in a downwards trend since the last 6 months or so- definitely be aware of that before going in. Overall not the experience I was hoping for to commemorate an important milestone in my life.

George L

Came with my family to get some Aspen exclusive items but was surprised with beautiful stock. We dressed REALLY average so first impression service wasn’t perfect. But whenever I had a question or concern, the staff would help no-questions-asked. Came in the next day and got recognized so service was awesome again! They have LOTS of silver 7/28
What I got:
Triple Cross Pendant - SML
Aspen Short-Sleeve Tee
Aspen Trucker
Polishing Cloth(perfect gifts for the price)
—
2 Free Chocolate Pieces 🙂

ernesto bredee

Unpleasant Experience with Rude Employees

I recently visited Chrome Hearts to exchange a sweatshirt for a smaller size, and unfortunately, my experience was far from satisfactory. Upon arrival, I was met with rude employees who seemed uninterested in assisting me. Despite having my receipt and the sweatshirt brand new, tried it on home was to big and put it back in the bag, I was informed that I couldn’t exchange it because it had a couple of hairs on it.

I understand that stores have return policies, but the employees’ dismissive attitude and refusal to accommodate a simple exchange were unacceptable. The lack of basic customer service and courtesy left a lasting negative impression. I won’t be shopping at Chrome Hearts again ( sales people in the store and manager ruin the brand with their attitude) as if they can afford it!! wouldn’t recommend it to others.

Wyatt Yoss

This store is the best. Awesome staff that’s super helpful, perfect location near restaurants - my favorite chrome hearts store for sure

Taylor Hill

I was a problematic customer pulling all sorts of alt sizes out and needing one of them shipped. I was making them dig through backstock. Brandon took it like a champ, was extremely patient with me, and accommodated a special request. These people are fantastic and patient and you should be honored to shop there. They wrapped the gifts I was giving my friends beautifully and took such good care of my wife and I as we shopped.

Kendall Black

They think they are the mona Lisa and said I couldn’t take pictures of there 300$ ring. I was taking a picture of a ring to get for my sister since she isn’t here. Was going to spend money in there store. Now I won’t. 3 girls all sitting behind the counter being rude mean girls have bad vibes. The store was messy. The display counters had duck tape and scissors and trash everywhere. Treated poorly. Don’t go here.

Arya

My girlfriend called an hour ahead and they were very accommodating in getting us an appointment. Valerie was an absolute pleasure to shop with. The friendliest staff that I have ever shopped with at a CH location. Definitely stop by if you're able to.

Eric Schlosberg

I’m a huge Chrome Hearts person and have been all my life. I’ve shopped at Chrome Hearts boutiques all over the world and none have been even half as friendly and amazing as the Aspen store. Valerie and Jen were the absolute nicest people, and made it the sexiest most luxe experience for my husband and I. Literally love them so much that I’ll no longer be shopping at my local Chrome Hearts, and will only be placing phone orders thru them now. FIVE HUGE STARS <3