Mountain Alarm, A Pye-Barker Fire & Safety Company - Orem, Utah

Manusha K.

Mark Edward Smith has been a pro in directing is remotely when our fire alarm was going off due to a water leakage from the roof. When none can figure out how to turn off the alarm he fixed it by talking to the maintenance person on a phone call and everything is fixed in place and intact within no time. I highly recommend this guy to fix any sort of problem certainly a to go and very reliable employee I would like to have to install security and fire systems for my future home,

Leonor P.

I would not recommend using this company for security. I have their alarm system in both my home and business. It rarely works properly, we have error codes and window alarms that don't work at all and multiple technicians have been unable to get them working for more than a few days. We have had multiple false alarms, if a sticky note falls off of a counter, it triggers a motion alarm. I finally cancelled my home monitoring when the contract expired and their doorbell camera which I bought from them is proprietary so I cannot use it with any app other than their own and they want to charge me 4 times the RING going rate to subscribe to their app. Try a different company!

Evan R.

Terrible. Moved into a commercial space today that has Mountain Alarm - they themselves gave me keycards to the space today. We were moving things in tonight when suddenly the alarms went off. Gave them a call to see what to do and they said to call someone on Monday. It’s currently Friday at 10pm. I asked if we were supposed to just leave it blaring all weekend long and they said this was a “tricky situation” but couldn’t do anything. I asked what we’re supposed to do, and they hung up on me. 1. When has that ever solved anything? 2. The problem isn’t solved do you really think I’m not going to call back?

So I’ve determined they can’t help me cause I’m not a customer. All good. But we’ve both confirmed together who the last tenant of the space was, and while I have their office line (which is closed til Monday) I don’t have a direct/mobile number and cant get a hold of anyone. So I ask, “they’re your customer, you must have a number, can you call them to get this handled?”
They say they cant give me any info cause I’m not a customer. No shit. This is why I asked if you could call your customer, they’ll confirm we’re moving in and give the necessary code to shut the alarms off. Apparently the situation is a stalemate and we’re to the leave the building alarm going off until Monday morning or I guess until the police and fire department show up? Mountain Alarm was less than helpful, threw their hands in the air and I guess are just leaving this entire weekend to chance. Awful.

James I.

Initial install was as expected and seemed like a good deal, monthly rates are reasonable, but do not ask them to service anything. I paid $165/hr for 1 tech to change out batteries and check the system. Then when he had to return to replace a smoke detector, I was charged $206 for 45 mins? Ripoff on service. Highway robbery. More than I pay for a 45 min visit to the instacare. Electricians charge less. Plumbers charge less. Garage repairmen charge less. Sprinkler companies charge less. HVAC repairs charge less. Dealership mechanics charge less.
Exorbitantly overpriced. I'm in the service industry myself. I was expecting to pay anywhere from 80 to 120 per hr. I'll be doing all future service and battery changes myself or hire someone else from now on. Any future problems with the actual system and i'll be changing companies before I ask for service from Mountain alarm. 2 stars rated instead of 1 only because I feel installation was great, and the monthly price is reasonable and their customer service on the phone is reasonable as well.

Melyssa S.

Mountain West Security is a wonderful company with outstanding service! They've been doing alarm systems for the business I work for, for 18 years! We move around a lot, almost every winter we have a new temporary location, so it's not just a one and done deal for us, but they always get us taken care of. Even the office staff has been amazing, Lucy is so kind, I've even called her for her personal opinion on software. Great place!

Alyssa T.

We love Mountain West Security! From installation to continued monitoring of our system, we have had such a great experience. Everyone we’ve interacted with has been friendly, knowledgeable, quick and efficient. We feel safe in our house knowing we are protected by Mountain West! We will definitely use them again in the future buildings!

Steven J.

My 95 year old mother used Mountain Alarm for many years since she lived alone and always depended on the security system to protect herself. She passed away on July 28, 2022. I am sad to share that the batteries on her Medic Alert bracelet went dead and Mountain Alarm wouldn't come to fix the batteries until she had passed. My sisters and I can't help but wonder if her Medic Alert had been functioning if we could have found her in time.

Since then we have contacted Mountain Alarm about issues with the security system,m false alarming and they can't come out to fix the system for two weeks until Sept. 1, 2022.

Christopher K.

I have used Mountain West for over 6 years to protect my law firm. They are professional, knowledgeable about their systems, and have a consistent response. Once in a while my staff has accidentally set off the alarm and I get a call, just as I am supposed to, and I can look into it. Although an alarm can't prevent break-ins, it can definitely deter them, or prevent them from stealing everything. I have recommended them to several businesses around me and they are happy as well.